Join Managing Partner, Dara Tarkowski, at the RMAi Annual Conference, being conducted both live and virtually.

What you’ll learn:

Automation and artificial intelligence (AI) are making significant changes to the way the financial services industry provides credit to and services credit for customers. From consumer lending to debt collection, machine learning is increasing the profitability of managing receivables, through streamlined services and data-driven insights that maximize returns on investment. At the same time, AI provides opportunities to improve customer experience. But navigating the myriad of opportunities to improve the way companies interact with customers is complex, and constantly evolving regulations and best practices can make it challenging for companies to decide on the best solutions to improve their businesses. In this panel we discuss four key considerations at the center of AI for customer care: trust, empathy, compliance, and productivity. We will discuss how currently available AI solutions are transforming the industry, and will share future directions for AI, the legal challenges to be overcome as well the compliance opportunities it presents.